Housing Development Academy

Terms and Conditions

If you are a HDA member:

Cancellations

Once a participant is booked to attend a course, this is a firm commitment.

Cancellations may be requested, and the HDA will apply the following policy:

4+ weeks’ notice before the course delivery date:

There will be no loss of ‘membership allocation’.

0-4 weeks’ notice before the course delivery date:

A substitute participant will be requested. If no substitute participant is found, the ‘membership allocation’ will be lost.

Failure to attend:

The ‘membership allocation’ day/place will be lost.  

Each member has a total of 10 days in their ‘membership allowance’ and as each course is one day, this is equivalent to 10 places.

Exceptionally, the HDA may be able to offer some compensatory ‘membership allowance’, where the non-attendance is due to ill health, bereavement or similar.

HDA will not offer compensatory ‘membership allowance’ where non-attendance is due to transport issues such as cancellations, delays, or organised strike dates.

Any compensatory ‘membership allowance’ is discretionary, and subject both to the availability of alternative course places and course viability.  

If you are a Pay As You Go customer:

Cancellations

Once a participant is booked to attend a course, this is a firm commitment.

2+ weeks’ before the course delivery date the HDA will grant a 50% refund of the full cost, provided there is a course surplus from which to pay.   

Where the notice is less than 2 working weeks prior to the course start, the following will apply:  

0-2 weeks notice:
No refund 

Failure to attend:
No refund  

Future of London as the HDA agency reserves the right to modify a course for the following reasons:

  • To include the most up to date and relevant information.
  • To substitute speakers if someone is taken ill or has some other exceptional reason they cannot attend, such as a bereavement.
  • To provide an appropriate substitute venue if the original one is no longer available, due to unforeseen circumstances like flood or fire.